What makes a good rainmaker, and does gender matter?

Friday 23 October 2009 by Sue Bramall

Princeton University defines a rainmaker as an ’executive who is very successful in bringing in business to his company or firm’.

I would like to expand that definition to define 'successful' as providing profitable employment for a number of employees within the business – they make business rain for their colleagues. To me, someone who generates sufficient business just to keep themselves comfortable is not a rainmaker.

This is an issue that taxes many firms: how do you help a good solicitor become a rainmaker? On the other side of the coin, ambitious solicitors are wondering about how to progress and make partnership.

Is it a question of skills or attitude? Nature or nurture? Of course, there is an element of both.

A recent study in the US looked into 'predictors of high origination' – the key factors that indicate success in new business development – which I thought that I would consider in the next few articles. In most cases the success factors could apply to men as well as women and I hope might stimulate some interesting debate on this blog.

The study is the Women Attorneys Business Development Study, carried out by Harry Keshet PhD, former research director of the Legal Sales and Service Organisation's women’s business development study. A copy of the survey can be downloaded from http://www.keshetconsulting.com/articles/index.html

The fact that the US even has an organisation focused on legal sales demonstrates how far ahead of us they are in their thinking on business development – I rarely hear the word 'sales' used in the context of business development here.

The first predictor identified in the study I want to consider is time spent. The research concludes: 'The more time spent pursuing new business, the more new business is generated. Spending 15 hours or more each month doing business development activities is a significant predictor of high origination.'

This struck a chord, as 'lack of time' is the most commonly cited excuse for not having completed a business development task that has been assigned.

The successful rainmakers I know simply make that time. Often they sacrifice their personal time and I frequently receive emails late at night or over the weekend from go-ahead managing partners, partners and ambitious solicitors who pride themselves on keeping up the momentum of activity in their business development programme.

Fifteen hours is a sizeable amount of time in the month and it may seem daunting to try and meet that level of activity, if you are not already doing so. However, if you break it down it is manageable – an average of around an hour per day. I would be interested to hear from readers how they view that figure and how easy they think it is to achieve?

To make time, you need to schedule it ahead in your diary. It may be that you have to move the appointment at the last minute, but it is more likely to happen if your build it into your programme. One of our clients sets aside one morning each week – another has two two-hour slots in his diary every week.

So is gender an influence in terms of the 'time' factor?

In theory, prior to the arrival of children, there should be no difference in time available. However, at this stage in most solicitors’ careers, the focus is on developing their expertise and credentials and there may not be many opportunities or the budget available in a firm to support business development activities.

Finding any spare time during those early child-rearing years is difficult. In fact, time almost becomes one of life’s most valuable commodities as you try to balance everything. Many women return to work part-time, and it can be difficult to fit in business development activities.

It is easy to see how women can fall behind in terms of building up a client following, because they've had less time to invest in developing relationships and building a profile at a key stage in their careers.

However, the fact is that there are very few good rainmakers of either gender. So I would say that it is never too late to start, and consistently investing time in the right business development activities will bear fruit.

Of course, 'time' is not the only factor. My own time permitting, we will look at a 'systematic approach' in my next blog.

Comments

Rainmakers are not women...

Or men.

Finding new business from existing or new clients is gender neutral. Because it's about knowledge and expertise. And sometimes it might be necessary to spend some private time on rainmaking. And it's no surprise that the more effort you spend rainmaking, the more it rains. (Notice I said effort, not time. And effort requires brain power and application/action).

In most law firms measurement and reward systems in place do not do enough to encourage delegation and they reward other things in its place.

If a Partner is rewarded significantly for personal billable hours they are more likely to keep work to themselves, under delegate and are less likely to look for operating efficiencies through delegation.

Secondly, if a Partner is not held accountable for the efficiency of the engagement costs then he is not motivated to make every engagement more efficient and therefore more profitable.

Thirdly, in the short run, coaching a junior to do a task takes more time. So there is a strong temptation not to do it. The problem exists because firms do not have a measurement tool that focuses on coaching.

Fourthly, if the Partner does coach junior staff well so they can do tasks he used to do then what does the Partner then have to do to replace that work? The answer is business development, coaching, marketing, strategic planning, true Partner level work and generally things which are more difficult!

There are often excuses too. For example, Partners may say that there is insufficient Partner level work in the market place to find. But that is precisely the high value and high profit work that Partners should be bringing to the firm. If it takes more time to find it, so be it.

The worst outcome is to have expensive Partners doing low-value work in addition to Partners doing marketing and sales without the knowledge of how to do it effectively.

PS anyone can be called a rainmaker. The person that is responsible for putting the website together, getting it to the top of the search engines, nurturing the enquiries and presenting a ready and willing buyer to a partner on a plate is a valuable rainmaker.

Only a man could write that!

I think you're missing the point - Sue's making the point that women, because they are the ones who have children, simply don't get the time in career development to match men in putting the hours in. It's not all about effort, it's about how much you have on your plate and whether law firms need to re-examine how they structure work loading to allow people within the firm, regardless of gender, the time to make it rain. Yes you may be able to spare that 15 hours a week out of your personal time - but women have less spare time than men at certain 'life points'.

I can't think of a single woman who'd say 'Yes, looking back, I had loads of time while I was bringing up my kids to "spend some private time on rainmaking"...'

Only a man could reply like that

Rupert, there are many sole practitioners who are women. By definition, they must make their own rain to survive.

For the 46% of firms who are sole practitioners, men and women, we do not have the option.

Rainmaking is just another hat we wear, to go along with all our other hats; marketing, advertising, finance, HR, continuing education, exceeding client expectations.

The only hat we don't wear is a rain hat, for obvious reasons.

working smarter not harder

It's not about spending 15 hours a week. Sue mentioned 15 hours a month. That's half an hour a day. Not much to invest on rainmaking or personal development when it allows you to make rain more effectively. (Hint: turn off the TV).

Restructuring the law firm so that people have time to become expert at business development is important. And possible. As I mentioned this solves the problem of using private time to do it. But you may not have to use more time. Just use what you have effectively.

Ultimately, the individual of either gender is responsible for their own development. You choose to develop your skills or you don't. It's the only way that you can guarantee your own value and reward for your service.

Yeah, my bad

15 hours a month is what I meant to write, honest.

However, half an hour a day is still to most people the difference between getting home at 630 and 7, eg, and I don't see why we can't be talking about helping law firms help staff find that 1/2 hour inside the working day - we shouldn't be expecting people to carve it out of their personal lives...

But I totally agree with the TV comment...

30 minutes, 20 minutes, 10 minutes... give me 3 minutes a day...

Cut out the TV and you have 30 minutes to invest on personal development of skills. Everyone should do it. Most don't. It's no secret that lifelong learning is the key to achieving what you want to achieve.

As for 30 minutes at work...is it an excuse because it has to be 30 minutes. Can anyone really account for every single 30 minutes they were at work yesterday?

Or do most people allow time vampires to suck them dry with unimportant demands on time.

Find 10 minutes a day to send out an email to your group of contacts including existing clients with your opinion on a legal matter. Do it on the train/bus. Do it while you are watching a good comedy TV programme (you'll be in a good mood).

Record it on a digital recorder and send an MP4 file. Record it on a Flip camera, put it on YouTube and send a link out to your list. Whatever is quicker for you, make your own rain in your own style.

Offer real value in the the communication you send. Within 14 days people will miss it if you don't send it. And you'll get extra business from being a trusted, reliable and authoritative resource.

Ask people what they want to know.

Pretty soon you'll be answering user generated questions that others
on your list will find useful....and guess what happens next.

If it's not your job maybe it's your opportunity?

Quality not quantity

It's all very well suggesting people send out an email to clients whilst on the train or bus, or writing an opinion on a legal matter whilst watching a good comedy programme on TV (?!?) - emails and networking websites should not be about chucking out any old thing to as many people as possible as often as possible.

The internet (and my inbox) is full of enough badly written, rushed and poor quality content. An email that has been dashed off in front of the telly will look like exactly that and will not impress anyone. I for one would be put off a solicitor (or any other person who wanted to provide services to me) who bombarded me with slapdash emails that did not interest me.

We have to be specific and thoughtful about how we use these tools and not just dive in with Twitter accounts and expect people to be impressed.

Quality And Quantity - No One Says No To More Money

Being brief and clear takes skill to master.

But once you can do it, it doesn't take a lot of time.

And I doubt you can tell when and where any email was written.

If the person has the knowledge of how to write, engage and
give value.

It goes without saying you want to provide valuable information
that people can act upon.

But you should never hold back until you get something perfected.

Because most people never get anything done if they wait for
perfection.

If someone sent me an email each week of a valuable tip
that could save or make me money I'd gladly read them.

But most people don't have that much relevant to say.

And that is the problem.

Because a regular, valuable email or tweet or letter or phone call
is a fantastic tool to keep your clients loyal.

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Someone that has "jumped in" with Twitter is AZ Rights. Many people have followed her. She is one to watch I think.