John Hyde's blogs

SRA sells out aspiring trainees
John Hyde
Wednesday, 16 May 2012

Forget all the corporate blather about ‘partial deregulation’ - today the Solicitors Regulation Authority board chose to dump the minimum salary for trainee solicitors.

It was a gutless, thoughtless and morally reprehensible decision, taken on flimsy grounds and with little or no debate. In passing on its responsibility, the regulator will instead rely on the national minimum wage of £6.08 an hour. With tips thrown in, you’d be better off working at McDonald's flipping burgers.

The SRA has made this decision because it does not believe it is the job of a regulator to impose levels of pay. If other professions (and their trainees) can manage without it, why not the law? What an utterly spurious argument. The legal profession should be proud of being the only one to set artificial pay scales in a bid to ensure all talent can enter, no matter their circumstances.

You only need to look at the new entrants to the journalism world to see what a deregulated profession means - the wealthy can afford to ‘take a hit’ on wages whilst they train, while the rest are forced to look elsewhere. This was a policy which gave women, ethnic minorities and poor students (all threatened by the scrapping of the minimum salary, according to the SRA itself) a level playing field. Now the odds are stacked against them.

The SRA board had five options to choose from for the future of the minimum salary, from total deregulation to retaining the status quo. Not a single member spoke out decisively in favour of the minimum salary, each hiding behind the excuse of ‘it’s not our role’.

Some were woefully out of touch. One board member called it ‘fanciful’ that a student might give up on a career in the law for the sake of a lower salary for two years. But what about the rising cost of rent? Of food? Of bills? Try explaining to Tesco that you’ll pay for your shopping only once you’ve qualified as a solicitor.

During the board meeting, it was revealed that that 1,300 people had responded to an online survey. Yet a letter in the Gazette from four students, calling for the end of the minimum salary, was said to have given a ‘different perspective’ on things, according to one member. There was little mention of the reams of opposition comments filed below the letter.

The minimum salary for trainees has always been an anomalous curiosity ever since it was introduced by the Law Society in 1982. The then-regulator had two aims: to prevent the exploitation of trainees and to ensure a high calibre of entrants into the profession, unhindered by financial constrains. The SRA has now scrapped this worthy policy. It begs the question whether it has given up on those aims too.

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Twitter twits
John Hyde
Friday, 11 May 2012

Just why don’t lawyers get Twitter? This is a website with more than 300 million registered users worldwide, a figure that is growing all the time.

It has extraordinary reach, allowing members to spread their own message or listen into what others are saying. It is, quite simply, indispensable in the modern world of business. Yet the legal profession is curiously unresponsive to the phenomenon.

At today’s Association of Costs Lawyers conference in Heathrow (oh the glamour!), president Matthew Harman announced there was a hashtag for the event. He might as well have announced a particularly juicy fart or that jelly and ice cream was being served for lunch, such was the response.

Most lawyers simply gave a chuckle and rushed off for their place in the buffet queue. Twitter, it seemed, was irrelevant and silly - a haven for geeks and celebs, but not for them. This is hardly confined to costs lawyers - even the biggest firms are curiously indifferent to Twitter. Clifford Chance UK has made just 188 tweets to its 2,660 followers, whilst Freshfields has offered just 65 messages.

Herbert Smith has 788 followers but has not had a single word for them. Neither has Linklaters, which doesn’t even have a company logo on its profile. Of course, there are hundreds of firms and thousands of solicitors that have cottoned onto Twitter and are regular users. They can see this is a wonderful marketing tool. Who needs expensive advertising when you can simply build up a bank of engaged clients and message them instantly en masse?

This is a way to get your message across to thousands of potential customers and to build up your brand awareness (I would venture to guess most people who have not used legal services in this country could not even name a law firm). Best of all, you can get a much better picture of the legal market. This is a chance to spy on your competitors, hear the thoughts of your clients and become aware of the latest key issues (vital in today’s rapidly-changing marketplace).

Richard Susskind (IT adviser to the Lord Chief Justice and boasting more followers than most top-10 law firms) this week said that people thought he was ‘insane’ for being so enamoured with Twitter.

‘If you use it and you don’t get any benefit, you’re not doing it right,’ he told a Law Society Management conference. ‘In three years you’ll all be using Twitter.’

Twitter is not a preserve of celebrities or lazy media on the hunt for a story. Used responsibly and with finesse, it can be the best advert for your firm you’ll ever need. And it’s free.

Laugh all you want, but law firms need Twitter. If you don’t realise that, you might not have a law firm much longer.

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Mesothelioma U-turn is a pyrrhic victory
John Hyde
Friday, 27 April 2012

Journalists are sometimes accused of misquoting people (not me, you understand, just in case Lord Justice Leveson is reading). So let me give Jonathan Djanogly an opportunity to be quoted in full, without amendments.

Here is the justice minister, speaking in the House of Commons, on 17 April. He was asked why mesothelioma cases could not be exempted from reforms in the Legal Aid, Sentencing and Punishment of Offenders bill, as an amendment tried to do.

Cue Jonathan…

‘Amendments would create inconsistency and damage the wider goal of our reforms - to restore sense to the costs of litigation, which have been substantially increased by the way in which no win, no fee cases operate, largely to the detriment of defendants.’

It was clearly a resounding message, for it bounced across the central lobby of parliament into the Lords a few days later.

There, fellow justice minister Lord McNally was resolute, declaring that ‘to exempt mesothelioma cases wholly from our reforms would be to retain the status quo, undermining the package of reforms and allowing cases to drag on’.

Yet within 24 hours of these words, mesothelioma was exempted, plucked out of the bill and sent into the long grasslands of further consultation.

The government now wants a report into the effect of LASPO, though these is no indication how long it will take or who will be asked to contribute.

It is now almost a year since the Ministry of Justice published its consultation on LASPO, having listened to a variety of opinions for more than six months. What more can we possibly learn about the effect of this bill? The government wants more time to consider the implications of a Fund of Last Resort - rumoured to be coming this summer - but this has been on the cards for two years. Did it not cross the mind of the MoJ to take account of it in LASPO?

The irony is the claimant lobby should be happy to have secured one exemption, albeit perhaps only a temporary stay of execution. But the overwhelming feeling will surely be of exasperation that this debate had to be fought so hard. It always seemed ludicrous - bordering on offensive - for the government to lump mesothelioma cases into the compensation culture, with Djanogly only last week describing solicitors involved as operating a ‘racket’.

The government, at least, had showed some backbone in fighting its corner, arguing for the ‘all or nothing’ policy in the face of fierce opposition. To then U-turn at the last moment smacks of a lack of conviction and uncertainty - perhaps even doubts about the reforms of LASPO themselves.

And of course the government’s original position was right, in a way. Why should the mesothelioma sufferer be treated differently (in terms of right to keep their compensation) to a victim of gross clinical negligence? How can one person’s suffering be differentiated from another’s, simply because of the root cause?

Ultimately for the claimant lobby, there will be the feeling of a pyhrric, unfulfilling victory. The government has played the part of Mr Bumble, offering a few breadcrumbs long after most of the children have grown up and left the orphanage. An exemption will be welcomed, but it’s too little, if not quite too late.

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Tragic effects of Ched Evans case
John Hyde
Tuesday, 24 April 2012

Perhaps the saddest element of the Ched Evans case is the effect on future victims of sexual offences.

Footballer Evans was convicted on Friday of raping a girl in a hotel room who was too drunk to give consent. The Sheffield United and Wales striker, who is going to appeal, was jailed for five years.

Within minutes of the verdict Twitter was awash with blame - not for Evans, but for the victim. She was accused of ‘asking for it’, inviting trouble by getting drunk and - ludicrously - derailing Sheffield United’s promotion challenge.

Within days police were looking into whether she had been named on social networking sites and the club was investigating tweets about the case reportedly made by Evans’ team-mate.

To compound the hideousness of this episode, two days after his conviction Evans was named by his fellow professionals in the League One team of the year. Surely someone could have foreseen how inappropriate his inclusion would be?

Rape support charities are understandably horrified. Rape Crisis (England and Wales) says that only 10% of rapes and sexual assaults of women and girls are currently reported. The charity says the aftermath of Evans’ conviction highlights what it has known for some time: ‘that harmful myths about sexual violence, and those who experience and perpetrate it, are still deeply ingrained within our society’.

Rape complainants have the legal right to lifelong anonymity and the breaching of that right is a criminal offence.

In the age of social media this will be increasingly hard to enforce but that doesn’t mean we shouldn’t try. There are means of tracking down Twitter and Facebook accounts - for the sake of all victims, it’s worth using them now.

Women who report a sexual offence already have to face the ordeal of a court case and often the suggestion that they somehow encouraged the crime, either by walking alone or the way they dress. It would be a tragedy if their anonymity was threatened as well.



Time to make for the high ground
John Hyde
Saturday, 21 April 2012

Let’s cut to the chase: the best part about conferences is the freebies.

Solicitors suddenly turn into scavengers when there’s a free pen or teddy bear in sight, walking away from the venue looking like some wildly unambitious looter. One thing’s for sure, there were be some underwhelmed wives and husbands receiving gifts this weekend as delegates returned from the Association of Personal Injury Lawyers conference in Newport.

They certainly won’t be bringing back many smiles, for this week has been the moment of realisation for personal injury lawyers. The countdown to change has begun.

There is no more lingering hope of a government climbdown on LASPO. Justice minister Jonathan Djanogly is not for turning (indeed, he wasn’t even for turning up, having cancelled his scheduled appearance at the last minute). Lords amendments were a ray of hope for the claimant lobby but will likely turn out to be a stay of execution - the game is up and it’s time to prepare for the future.

Indeed, the conference has felt like that period in a disaster film between seeing the wave on the horizon and the world being obliterated. It’s the moment when Will Smith or Bruce Willis takes charge and guides his family to safety, whilst hysterical extras flail about until they meet their doom.

Personal injury lawyers have to get to high ground and see this storm out - because, make no mistake, this is a perilous time for many. Income is about to take a nosedive and firms will have to decide their policy on success fees, which will no longer be recoverable from unsuccessful defendants.

Small-scale cases will be largely unaffected, particularly claims involving road traffic accidents, where insurers will still be unlikely to contest cases and the speed of the settlement makes the success fee largely immaterial.

But for complex, lengthy claims that need medical reports and painstaking analysis, it may be a cost the law firm can’t afford to take on. Firms will have to break it to victims of clinical negligence or industrial disease that without a near-certain chance of success (and it would be a brave lawyer who predicts that) the case is simply unaffordable. Those who continue to advertise themselves as ‘no win, no fee’ will probably have to include small print in the contract warning that fees will have to be charged if the case gets complicated; certainly one for the regulators to keep an eye on.

The irony of the government’s stance on personal injury is that, in trying to tackle the supposed compensation culture, it will have little impact on the types of cases it imagines form that culture.

Law firms have a year to get their business plans together and work out the boundaries for taking on cases, but they’re stabbing in the dark. Incoming president Karl Tonks was right to say his members need clarity on what qualified one-way costs shifting, the 10% uplift on damages and part 36 will mean in practice. If the government wants to implement LASPO in April 2013, as it promises, these are issues that have to be addressed.

It wasn’t not all doom and gloom in Newport but neither were people walking with the joys of spring. This is the calm before the storm - and there is uncertainty over how the landscape will look when APIL reconvenes next April.

The biggest interest in the freebies, amongst the teddies and baseball caps on offer from exhibitors, was the incongruous sight of complimentary handcuffs on one table. Many lawyers in Newport may soon feel they’re wearing them.

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Don’t tell him, Pike!
John Hyde
Thursday, 19 April 2012

Our current government is so transfixed by transparency it’ll probably turn holographic any moment.

Think about the benefits: we can airbrush Michael Gove, ministers can avoid actually having to meet the public and we’ll finally get to see the Men in Black-style alien controlling Jeremy Hunt from the inside. Of course, no government actually wants transparency - it would be like a teenage boy inviting his parents to look under his bed - but desperately needs to be seen to be transparent.

The courts are not immune from this buzzword, with legislation looking likely in next month’s Queen’s Speech to relax the rules on filming in court. Witnesses, victims and even defendants won’t have to touch up their make-up yet, but judgments will be filmed in full and beamed into your living room, like Skyping an uncle with an odd taste in wigs and a fascination with crime.

Of course, this will satisfy nobody. The pitchfork-wavers won’t get heads on a spike (they won’t even see the faces) and the reactionaries will lament another erosion of our sacred court tradition. Still, at least Sky News gets its pound of flesh. Television coverage of courtroom drama (a misnomer - of course the vast majority of court ‘action’ is tedious to the outside observer) has already started in Scotland. High Court judge Lord Bracadale was filmed this week sentencing the convicted murderer David Gilroy in Edinburgh. The legal world has not imploded as a result, but neither will the doubters have been placated.

While the government is keen to treat our courts like a state-funded Big Brother, it seems not everyone in the profession is so keen on transparency. This week it was claimed that increasing numbers of lawyers in court are declining to give their full name to press reporters.

The journalists claim their job is being made impossible by a minority of obstinate solicitors who give clerks just their surname or firm name. The reporter has to resort to ‘Mr’ or ‘Mrs’, leaving reports either to resemble something out of the Pickwick Papers or, because editors have rules about these things, to be cut entirely. Of course, raising the plight of journalists in the current climate is as thankless as task as appealing for child benefit increases under King Herod. But there’s an important issue here: solicitors are vital cogs in the delivery of justice (and if working for the Crown Prosecution Service they are also publicly funded) and they cannot hide from their responsibility.

Certain professions have to be open to public scrutiny - including my own. This is a non-negotiable part of the contract and is something solicitors have to accept. They may have lost a case, but that is immaterial. We need the full identities of the entire cast, not a few surnames or agents’ numbers.

Don’t believe me? Then simply listen to the government, which amended the Criminal Procedure Rules to last year that prosecutors and the defence are identified. This trend (and it should be noted, the vast majority of lawyers are obedient) is anathema to ministers’ fervour for transparency. Some solicitors might just need reminding how open we’re now supposed to be.

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Fury like a courtroom scorned
John Hyde
Thursday, 5 April 2012

Sitting on a jury seems an increasingly precarious business.

Janet Chapman this week joined the growing list of jury members who have taken the short jump across to the dock. Her crime was so ridiculous it reads like a rejected Shameless episode. Chapman had faced three weeks of a trial in Preston before she decided she’d had enough.

The enterprising jury member went to her doctor’s, got a sick note for a back complaint and hopped on the first flight to Malta.

From there she called in sick, leaving the concise message: ‘Hello, ‘This is Janet Chapman Juror Number ***. I won’t be attending court for a period of up to two weeks. I have got to return to the doctor next Tuesday. I have got sciatica. Thank you. Bye.’

Alas, the long arm of the law was in no mood to say goodbye to her, slapping on the handcuffs the moment she’d touched back down in Blighty. Recent months have seen a number of jurors hit with contempt charges as the court system tries to get a grip on unruly members of the public.

In December, a teenage student was sentenced to two weeks at Her Majesty’s Pleasure for choosing the musical Chicago over sitting on a jury. Earlier this year, Theodora Dallas’ inquisitiveness got the better of her and she was jailed for Googling the defendant. Last June, Joanne Fraill was sentenced to eight months for befriending a defendant on Facebook and bringing down a multi-million pound drugs trial.

Chapman was a fool, undoubtedly, and wasted an awful lot of time and expense, not least during the day she went AWOL before her holiday call-in. But her crime was against the state, a state that will now spend around £3,000 on incarcerating her.

Would her penance not have been better spent on a community sentence rather than taking another space in our overcrowded jails?

Chapman’s sentence is obviously a case of sending a message to the wider public, but with so many contempt cases in the headlines recently, the message isn’t getting through. Nobody is suggesting what she did was right, or even excusable. But this sentence is harsh, and smacks of a court system taking revenge on someone for daring to undermine it.

Let’s save jail for the real criminals - and order the likes of Chapman to do something constructive to pay their dues to society.

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Complaints publishing feels like a fudge
John Hyde
Monday, 2 April 2012

At what point does a compromise become a fudge?

Without doubt, the Legal Ombudsman had a difficult task on its hands deciding how to publish details of complaints.

The status quo of printing anonymised case studies was generally accepted to be counter-productive for all concerned. For consumer groups, the case studies had all the authority of a fairytale; for law firms, they simply tarred everyone with the same brush.

But there’s every chance that both sides of the debate will be equally unhappy with the compromise.

As we report today, the plan is for simple tables, in alphabetical order, listing the firm’s name, the number of complaints investigated, the number of times action had to be taken and what area of law the complaint covered. There will have to be some idea of the scale of the firm, perhaps through partner numbers or caseloads, but that is yet to be decided.

If a complaint was made about you last week, you’re in luck: figures will be collated only from 1 April and published some time in July.

It is possible that LeO has found the one solution guaranteed to upset everyone involved.

The legal profession, it’s fair to say, has never been too enamoured with the idea of naming and shaming. The LeO may balk at those words, but if lawyers are being named, and by implication shamed, how else can you describe it?

The danger with simplifying these complaints is you lose all sense of context.

As already mentioned, there will have to be some information about the firm – a giant such as Irwin Mitchell, for example, is likely to have more complaints than a two-partner firm, simply because of the volume of work it takes on.

LeO will have to ensure that a cursory look at the tables cannot be misleading – if consumers, journalists and indemnity insurers get the wrong idea, that is toxic for the firm in question.

On a similar note, the table will simply list in how many of the complaints the firm had to ‘make amends’. This basically means that action was taken and/or a complaint upheld – and explaining this in lay terms is another challenge. There is, of course, the fear that consumers will rely more heavily on complaint numbers rather than their outcome – the ‘no smoke without fire’ scenario.

If the legal profession will be collectively dreading the July publication date, it will hardly be cause for celebration for consumer groups.

The tables will offer no clues as to the scale or nature of each complaint. It’s like watching only the scores section of the Eurovision Song Contest – simply a lot of numbers with no feel for how or why they were created.

If anything, consumers looking at these tables will be left with more questions than answers. Is that real transparency?

A resulting lack of information creates a vacuum filled with innuendo and rumour. One upheld complaint against a local firm, and speculation will be rife as to the cause.

LeO had a near-impossible task in appeasing the profession, satisfying consumers and, lest we forget, protecting the anonymity of complainants.

Publication of firm names had three aims: consumer confidence, improved standards and lawyers not feeling like the victims of a witch-hunt. Does this compromise tick any of those boxes?



ABS day: who?
John Hyde
Wednesday, 28 March 2012

So how was it for you? The announcement we’ve all been waiting for, the culmination of near-on a decade of debate and argument.

The moment when the Solicitors Regulation Authority finally told us who the first alternative business structures (ABSs) will be. Drum roll please… Co-op, John Welsh & Stammers and Lawbridge Solicitors. I’ll be honest: the initial office reaction was, in this order: ‘No surprise there,’ ‘Who?’ and ‘Seriously, who?’

The Co-op is the eye-catcher that will gain all the attention. It is the Tesco in sheep’s clothing, the so-called ‘game changer’ that will send a shudder through every high-street solicitor with a branch next door. Make no mistake, the Co-op’s move into reserved legal activities is a huge moment in the history of the legal profession in this country. There is not a single existing law firm with half the brand awareness and reputation it can boast and, combined with the trust the British intrinsically feel about the Co-op, it’s an incredibly powerful entrant.

Of course, with such an entrance comes significant danger. Selling groceries is the easy part, maintaining a reputation when you’re dealing with complex and often divisive legal issues is a different matter entirely. There will be people actively fighting against the Co-op brand, people who lose custody of their children as an (indirect) result of the Co-op brand. Being the first and comfortably the biggest new player also means you’re under the most scrutiny.

As for the two other new ABSs, they are inevitably likely to be treated as an afterthought by the national media, but their inclusion is fascinating in its own right.

The SRA is acutely aware that liberalisation of the market is not popular with thousands of solicitors. It is regarded as dangerous both to the profession and to the firms it regulates. The successful applications of two high street, local firms is a chance to counter those fears. This is the SRA urging the profession to come out from behind the sofa, to embrace revolution rather than fight it.

For these two firms, the change is relatively minor, simply altering the name badges of their practice managers. For the SRA, their licences are a plea to the profession that everyone is invited to the brave new world.

All the arguments about delays are over for now. We have woken up this morning to a new era. Now is the time to decide whether to get out of bed and embrace the day, or press the snooze button and go back to sleep.

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Taking the PI
John Hyde
Thursday, 22 March 2012

Toilet humour is not usually welcome at any time but it got a laugh on this occasion.

As the men queued during a break in Wednesday’s Claims Management Conference in Manchester, one moaned about the length of the line. ‘Give it a year and there’ll be no one here to wait behind,’ was one wag’s response.

The laughs were bittersweet, for this is a period of great uncertainty in this sector of the profession. The stark reality, voiced many times during this conference, is that hundreds of firms face extinction within the next five years. And if the firms are in jeopardy, the prospects aren’t much better for their solicitors. RBS this week predicted that 5% of fee-earners may have to be culled if firms want to boost profits (though surely fee-earners are the profit-makers? Economics never was my strong point).

Of course, it’s a bit rich for RBS to lecture anyone on how to run a business, but many law firms will be customers and the bank will know full well how precarious their balance sheets are. Most analysts speculate between a quarter and a third of personal injury firms will cease to be by the end of the decade.

Some will be trampled on by big new entrants coming to a high street near you, casualties of a stampede, devoured like lame wildebeest labouring at the back of the herd. Others will succumb to the lure of whatever text-speaking franchise happens 2b de rigueur.

The only question is pinpointing which firms will fail. We know why they will fail: ignoring phone calls, clocking off at lunchtime on Fridays and playing Chris de Burgh for their hold music (you know who you are). In other words, treating customers as an afterthought.

Ray Gordon, founder of one franchise, the spellcheck-bothering face2face solicitors, told the conference that client service among firms with up to five partners is ‘appalling’ (though we mark his words with a ‘he would say that wouldn’t he’ disclaimer).

Are solicitors really that bad? Are there really firms out there that treat customers so badly? I’ve yet to find one, yet constantly we’re told by various sources that they exist. (Perhaps it’s like the Jimmy Carr joke about there also being one idiot in any group of friends. If you can’t think of someone, it’s you.) Law firm owner and conference chairman Kerry Underwood was adamant that levels of service are ‘vastly better’ than 30 years ago. Many others spoke up to support him.

These may be precarious times, but I don’t sense law firms are ignoring that pressure and not preparing for the future. Of course, any head-in-the-sanders out there are surely only kidding themselves. The sands of time are ebbing away, with the Legal Services Act giving their hourglass a hefty shake.

But if firms genuinely are getting the basics right, then they can swim clear of the vast fishing net threatening to swoop on so many minnows. There is still hope - this is not a doomed profession, it just might look very different in 2013.

And on the plus side, at least the queue for the toilets might be shorter next year.

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