Practice advice Q&A

Monday, 13 May 2013

What should I do if I have received a complaint and I am uncertain as to the best action to take?

Client care and complaints


Monday, 6 May 2013

I note that a significant change has been made to the conditions relating to insurance under the fifth edition of the Standard Conditions of Sale. Under clause 5.1.1, the risk now passes to the buyer on exchange of contracts rather than on completion. Why has this change been made?

Residential conveyancing


Monday, 29 April 2013

A colleague has informed me that I must personally complete the stamp duty land tax forms on behalf of my client. Is this true?

Stamp duty land tax


Wednesday, 24 April 2013

Has the Law Society produced a model CFA for use in non-personal injury cases?

Regulation and compliance


Wednesday, 17 April 2013

I am my firm’s money laundering reporting officer. I have made a suspicious activity report to the Serious Organised Crime Agency requesting consent to proceed. When can I expect to hear from SOCA?

Anti money laundering regulation


Monday, 8 April 2013

My client wishes to revoke his unregistered enduring power of attorney and enter into a new lasting power of attorney. There are no issues in relation to mental capacity. Can his EPA simply be destroyed?

Wills


Wednesday, 3 April 2013

Can I exchange contracts by fax?

Case and file management


Monday, 25 March 2013

The partners in our firm have been appointed as executors in a will. However, we no longer carry out probate work and wish to renounce the appointment. Can we do this?

Probate


Monday, 18 March 2013

My client has mortgage arrears and the lenders are threatening to repossess his home. I understand there is a protocol which lenders should follow. Where can I find further information?

Mortgages and lenders


Monday, 11 March 2013

My client has been charged with fraud. Is there a risk that handling bail money for my client could put me at risk of a conviction for money laundering?

Anti money laundering regulation