New ombudsman service Is ‘good value for money’
The new legal ombudsman service set up to investigate and resolve complaints made by users of legal services will open on 6 October this year.
Established by the Office for Legal Complaints and based in Birmingham, the service will replace the Law Society-run Legal Complaints Service based in Leamington Spa.
Adam Sampson, the chief ombudsman, said: The Legal Ombudsman is vital in simplifying the current system. When we open people will be able to seek help from an independent and impartial body. Our priority now is to work with the legal profession, the advice sector and consumers to make sure people understand how we will work and how they can find us.’
He added: ‘I believe that lawyers in particular should feel relieved that we are on track to open in October. Bringing together redress for legal services within one independent body represents good value for money for the profession as well as giving everyone – consumers and lawyers – greater confidence in the system.’
For more information see: www.legalombudsman.org.uk/news/.
Comments
Generally it is for those who
Generally it is for those who are paying to decide whether a service is good value for money, not the provider of the service!
It is also usually helpful for the service to be operating before any judgement can be made.
My experience is that
Private Eye has the correct name for the FSA - Fundamentally Supine Authority - also bean counters for accountants and Department of Timeless ineffectiveness for DTI
Complete waste of Public
Complete waste of Public money, by the time they get involved the damage done is irrepairable
New Ombudsman Service is 'spending more of your money'
If they actually are providing good value for money then why have all of the senior roles been advertised at pay significantly in excess of equivalent roles in all the existing complaints handling bodies? When the public sector is looking to cut costs by up to 40% how can Sampson justify such pay hikes compared to the current system?