SRA ditches online roll list

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Wednesday 08 August 2012 by Catherine Baksi

The Solicitors Regulation Authority has abandoned its online system for maintaining a list of solicitors who want to stay on the roll, costing it hundreds of thousands of pounds in lost fees.

There are around 35,000 qualified solicitors who do not have practising certificates, but who chose to remain on the roll. They pay an annual £20 fee to stay on the roll, unless they have been on the roll for over 50 years.

The SRA was due to begin the ‘keeping of the roll’ process in April, with solicitors registering their details via the online MySRA process, rolled out last year for practising certificate renewals.

But the online system has been dogged by problems and the SRA has said it wants to focus on improving the system before extending it. Those solicitors who want to remain on the roll will complete a paper exercise.

The last keeping of the roll exercise was carried out in March 2010. It has been delayed due to problems experienced with the online practising certificate renewals exercise.

Solicitors' names have been retained on the roll and solicitors will remain on the roll for this year without paying the £20 fee.

The SRA will write to all individuals eligible to stay on the roll during the three-week period commencing 3 September, enclosing an application form for solicitors to complete informing the SRA whether or not they wish to stay on the roll.

There will be a fee of £20, which for this year only, will cover both 2011 and 2012.

Completed forms and payment have to be made by 16 November otherwise individuals' names will be removed from the roll of solicitors.

SRA chief executive Antony Townsend said: ‘We have made the decision to continue with a paper process for keeping of the roll this year as we are focusing our efforts on delivering an improved online system for PC renewals.’

At present, given the current infrastructure, he noted, the SRA cannot be sufficiently confident that putting ‘keeping of the roll’ online would not cause difficulties for those completing the process.

Townsend added: ‘Carrying out further work to make the system stable for keeping of the roll could detract from the significant progress we are making with our suppliers on enhancements for PC renewals and we are not prepared to take this risk.’

Comments

Absolutely astonishing that

Absolutely astonishing that they have still not sorted out the MySRA system.

Despite reports last week that they had needed to dip into £10M of reserves largely to meet overspend on 'IT Projects' in the last year.

SRA - Electronic Roll + Proceeds of crime

The Solicitors Keeping of the Roll Regulations 2011, prescribe in reg 2 “The roll will be kept in electronic form." The SRA being in breach therefor appears to acting unlawfully, and yet they propose a £20 per person charge to remain on the (manual and unlawful) Roll for the relevant period - is that not the proceeds of crime?

Should we not report them? Or is this tipping off?

@Arthur, the dictionary

@Arthur, the dictionary definition of "astonishing" is 'to fill with sudden and overpowering surprise or wonder; amaze'

I would suggest a more apt word would be 'expected'. Also, 'unsurprising', 'predictable', 'foreseeable'.

Although even better than that would be 'useless', 'expensive', 'incompetent'.

Perhaps even 'brewery', 'piss-up', 'couldn't' and 'organise' (although not necessarily in that order).

So after wasting our money,

So after wasting our money, we are now to be asked whether or not we wish to stay on the Roll and be charged £20.

But if we don't respond we will be taken off the Roll. So why would one pay to come off the Roll if it will happen anyway? This is just a paper continuation of what was proposed originally-in other words still barking mad!

Who designed this? Have they been sacked? Will the incompetent Townsend resign? (no-because he's paid too well!) Had this been a service provided to a client by a solicitor the SRA would have been investigating-but of course there is no-one to oversee it.

It will be interesting to see if the Law Society Council even passes comment.

Incidentally, the Law Society

Incidentally, the Law Society has a statutory duty to keep the Roll.

Currently it has no idea who is on the Roll and therefore is in breach of statute. If you want confirmation, just try calling the Law Society/SRA and ask for a copy of the Roll. They don't have one.

I was planning a party to celebrate my remaining on the Roll...

...maybe I should ask the SRA to organise it and hold it at my local Brewery...?

Roll List

Can someone tell me how much all this has cost !!

Quelle surprise!

The SRA is one of the most unhelpful and inflexible organisations I have ever had the misfortune to deal with so it's hardly surprising that MySRA has turned out to be a disaster. I find it amazing that they seem unable to get what is, in effect, a very basic database system to work properly. The SRA treats solicitors, who they are supposed to help, with suspicion and lack of compassion and it'll be interesting to see whether they apply the same rigour to their own failings.

Quelle surprise!

I have to agree. Their motto ought to be "All assistance short of actual help will be provided". Trying to get anything out of them is a nightmare, and nobody seems to know what anybody else in the organisation is doing whereas they demand replies to every piece of their correspondence within two weeks, or else a voice from Redditch thunders: "FOR THAT YOU HAVE FAILED (insert "sin") and they haul you off to SDT

Of course, as it is THEY who have made the cosmic cock-up, nothing matters - does it?

Just keep paying them, ladies and gentlemen

SRA ditches online roll list

One wonders what the authorities would make of it, if individual firms conducted their clients affairs which such impressive incompetence. It is not only the UK government that does not "do computers". As a retiree am pleased this farce does not affect me, but I wonder whether these people fit to be let loose on the profession?

Who does the SRA serve anyway?

Who does the SRA serve anyway? The public? Solicitors? Themselves? As stakeholders, solicitors should push for the SRA to provide services helpful to the profession. For example expanding reciprocity with other jurisdictions.

Electronic SRA

I have just returned from a very pleasant afternoon with my wife in local licensed premises, in what is undoubtedly a somewhat uninhibited frame of mind, to see the above reactions. I doubt there is a single word, or underlying emotion there expressed, with which I do not agree. I have actually contributed before to this debate, bemoaning the apparent demise of the previous simple procedure. The only appropriate words to describe those responsible for this fiasco are those of Delboy - "What a load of plonkers"!!! What's more, they won't let me post this unless I name a website which I don't have - how's that for censorship!!!

myS(RA)tique

Quis custodiet ipsos custodes?

MYS(RA)TIQUE

Quis custodiet ipsos custodes?

SRA incompetence - going for gold?

When the Law Society was in charge of regulation, they built up a record back-log of six month's post. That is starting to look like the good old days. The OSS soon outshone them, taking 14 months to deal with letters. So the SRA has had to pull something special out of the bag to look this bad. It seems to be making a great effort to go for gold in incompetence.

Would any of us actually employ these people

I am IT literate enough to know that this kind of error strewn series of events is only possible if those responsible operate at an almost mythical level of incompetence. Perhaps we ought to make a group complaint about them to the Legal Ombudsman Service....wait a minute, they're pretty useless too!

Maybe we ought to start something else, such as the Society of Attorneys and abandon the Law Society and its offshoots.

Can the next crash be avoided?

The SRA invited an IT crash by encouraging everybody to access the system on the same date. For the SRA to abandon its online project would be too much to hope for, so if it is going to take the misguided decision to waste more of our money by trying again, it should stagger access dates and deadline dates in order to feed in only a few thousand retirees at a time (e.g. alphabetically or by admission date).

SRA based not in Redditch but Prinz-Albrecht-Straße 8 Berlin

If that nice man Reinhard Heydrich were alive today he would know how to deal with the SRA Stoßtruppen. "So you have failed......" Sound of weapon discharging.

The SDT is a Star Chamber and should not be recognised. Anti-Money Laundering requiring us to collect photos of passports and gas bills is a candy floss industry, wholly invented by bureaucrats, serving no useful purpose, and should be abolished. A third is the PI cover/cost scam; underwriters dictate who can practise law and make the profession open to all, like the Ritz Hotel.

My theory is that, if you lock a bureacrat in a room for a week, at the end of it there will be 8 of them in there and the work will expand to accommodate their hierarchical pompous self-aggrandisement. They will rapidly become too busy to work.

But we solicitors have allowed this iniquity to happen. We have never been much good at rebellion or solidarity because we figure we have too much to lose. And we are always happy to pick up some unfortunate's clients or entire firm without even a moment of Schadenfreude.

I have lost a great deal of money over my career, since I reached the escape point after qualification and initial training, and adopted this strategy: I will shovel it all day every day but I won't eat any of it.

I'd make the SRA eat some but I don't have anything they want (and vice versa). My £20 will not be missed.

What they need and deserve is terror of the sack and lost reputation, never getting another job, children having to leave schools, house repossessed. Solicitors en masse have the power to make that happen.

The spirit is willing but, sadly and understandably, the pusillanimity is overwhelming.

Keeping of the Roll

Somehow thoughts come to mind of inept handling of cleebrations in breweries. The Solicitors Keeping of the Roll Regulations 2011, made by SRA itself, actually prescribe in reg 2 “The roll will be kept in electronic form.” Quis custodiet ipsos custodies?

Don't ask for it to be sent

Don't ask for it to be sent to you, or even to look at it-the SRA can't comply.

Perhaps there should be an intervention?

SRA not keeping on-list of Sols on Roll without PC

It took our firm an age to renew our PCs. Then the SRA rejected our cheque and demanded on-line payment. A thorough audit (Judge led Ho Ho??) would terrify the SRA high-ups whose only ostensible purpose seems to be to make it difficult to practice law for the clients' benefit.

I am neither amazed not even mildly surprised by the SRA's consistent failure to deliver any service,leave aside a quality service. It's all so grimly forseeable.

If ever there was money to be

If ever there was money to be saved by the abolition of a quango then the SRA would fit the bill perfectly. Heaven knows what was wrong with the old system with the Law Society doing it.

And this comes just a month or so after the news that the SRA has abolished the minimum wage for trainee solicitors.

The SRA

What a farce this "keeping of the Roll" has become. Why one has to make a payment every year beats me. It seems a pointless exercise designed only to earn the SRA money. When one is retired but wishes to remain on the Roll, they ought to do it free of charge.
On a different point, when doing family history research the Law Society told me that all the records had been transferred to the SRA but when a friend went to their offices they were given the bums rush.
This is one quango that ought to be abolished and the work returned to the Law Society.

"Keeping of the Roll" (Not)

This is a national disgrace. The fact that the national body for regulation of a key profession cannot introduce a simple IT-based system for maintaining the Roll after 2 1/2 years is pathetic (in the true sense of the word) and heads should roll (pardon pun), starting with the CEO of the SRA. I belong to about 8 other professional bodies in the UK and overseas (engineering, expert and arbitration) and none of them has any difficulty whatsoever with keeping up their membership list and dealing with subscriptions (including official status such as C.Eng) by computer.

I made a formal complaint about the MySRA fiasco nearly a year ago. I put it on a back burner against assurances from SRA (the usual flannel) that it would all be over by Christmas. I now intend to revive my complaint.

Not sure whether the wasted money comes within the jurisdiction of the Public Audit Office but it should do.

Will we get an apology ? Don't anyone try holding breath.

Old Possum

Formal complaint? Utter waste

Formal complaint? Utter waste of time-the SRA doen't DO complaints. It is there to make sure others can complain about solicitors.

Townsend has no shame whatsoever-and is utterly unaccountable. Where there is no accountability, there will be arrogance aplenty.

Formal complaint? Utter waste of time...

As a retired solicitor, I agree most of the comments. However, I unfortunately had cause, as a client, to complain to the SRA. "There to make sure others can complain about solicitors" they are not: they are as useless at that as everything else!!!

Wow, I can't even begin to

Wow, I can't even begin to describe the thoughts going on in my mind right now about the SRA. This is so frustrating...

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Yet another examplr of the

Yet another examplr of the total incompetance of the SRA, and they are the people who regulat us!!!!!!!!!!!!!!!!!!!!!!!!! What has our profession come to?????????????

Scrap

Scrap the SRA and do it now. How Townsend has the brass neck to keep collecting his pay check is beyond me. It is utterly typical of all professional bureaucrats. Not an ounce of integrity.

Why on earth would anyone

Why on earth would anyone want to stay on the roll !!!!

My reason

I have remained on the roll because I have been proud to have qualified as a solicitor in the mid 1970's. I am, however, keeping my position under review because I am less proud of being associated with the profession now.

It's also useful to stay on

It's also useful to stay on the roll when, for whatever reason, you are not obliged to hold a valid practising certificate by your employer. In my case, I work abroad as an in-house legal counsel but want to ensure that I can still come back into private practice if need be.

Also, as far as I understand it, it ensures membership of the Law Society and thus access to the library and other facilities open to members.

Staying on

Yes, it gives access to the library and the other facilities at Chancery Lane, which is perhaps not that useful unless you live in London or the South East. I also use my membership to obtain a 5% discount on car hire with Hertz! On the other hand, remaining on the roll (regardless of having a PC) does restrict certain activities you might wish to undertake.

Staying on

Yes, it gives access to the library and the other facilities at Chancery Lane, which is perhaps not that useful unless you live in London or the South East. I also use my membership to obtain a 5% discount on car hire with Hertz! On the other hand, remaining on the roll (regardless of having a PC) does restrict certain activities you might wish to undertake.

If you like I could tell you

If you like I could tell you about my experiences with MySRA and our change of legal entity application, both last year.
No, actually I could lose the will to live just thinking about it.
A little point you may experience on renewal of PC's - you MUST pay the amount the computer says (however manifestly incorrect, however patent the error) or you cannot renew online, and as we know - online is the ONLY option. You then claim back the overpayment.
Cue - endless unanswered correspondence, need for formal complaint, about a 6 month wait.
Shambles.

I lost the will to live

I lost the will to live trying to renew our practising certificates last year. It beggars belief that an organisation as inept as the SRA should actually be in charge of anything. Does anyone have the power to discipline them?

Entropy

I qualified in 1971 when the solicitors' profession was run by bowler-hatted old duffers wreathed in tobacco smoke and either just off to, or just recovering from, an agreeable lunch. Had this kind of cock-up occurred they would have committed seppuko by furled umbrella on the front steps of Chancery Lane.

SRA needs a kick up the ESRA

Solicitor logs-on to SRA website.
Cannot find form to renew PC
Spends 2hrs. rummaging from page to page.
Gives up and sends e-mail to SRA asking for a clue.
A week later, SRA replies saying that it will later reply.
It doesn't.
Solicitor receives tetchy reminder.
Eventually, after whole evenings spent hunting, he lodges it.
After some months, SRA tells him that his form has been lost by its computer.
He sends letter of grievance.
A kind soul at SRA-.who'd telephoned only in order to tell him to file COFA/COPL forms- talks him through it all.
SRA loses the fee that he paid. Takes two months to refund that to.
You couldn't make it up...

SRA keeping Roll

The SRA Chief Executive Mr Townsend is clearly in the wrong job, he should be a politician. His verbose and meaningless explanation of what is quite obviously an incompetent shambles would do credit to any of our politicians or their press officers. Can we hope that, like so many of them, he will shortly resign "in order to spend more time with his family" ?

Not surprising at all

How can someone fail so spectacularly at such a simple task?

All they had to do was compile a list of names.

MyARS/SRA

It is refreshing to know that I am not the only solicitor who appears to think that my regulatory body is about as able and competent as a room full of intoxicated nutless monkeys.

"Legio mihi nomen est, quia multi sumus."

I have long ago given up asking 'who regulates the Regulator?'

They are bureaucrats who

They are bureaucrats who designed the most complicated manner in which to keep a list of names. If they were tasked to pick their noses they would probably devise some sort of machine to do it, and then hold a review to find out why it hasn't worked. The team which produced the BBC comedy Twenty Twelve could probably make something of the SRA. So - and here's the thing - it's all good, really.

Keeping the Roll

I give up .
This is no longer a profession for sane nor honest people .
Solicitor Reduction Authority wins !

SRA ditches online Roll

Not fit for purpose, sack them all and get some solicitors in to do the job properly. If we ran our practices in the same way they would "intervene".

Yet another SRA failure - Are they protecting the public?

I suppose after the online PC renewal fiasco last year we should not be surprised that the SRA has dropped the ball yet again. I wonder what the SRA would have done to any soicitor who had said to them " I'm not going to renew my PC but I'm going to carry on practising for several months until I can get my computers to work properly" I think we all know the answer. The SRA on the other hand appear totally unaccountable and I wonder how many members of the public may have suffered through engaging a solicitor who should have lost their PC in October/November 2011 but who were allowed to continue practising for several months owing to SRA incompetance?

ONLINE ROLL

This is regrettable, but everyone can make mistakes, What is more disappointing is detectable in the way Mr. Anthony Townsend expresses himself (as quoted) and the idiots he, as indeed the ethos generated by the SRA as a whole, has become supercilious enough to take us for.

Let's remind ourselves:

"We have made the decision to continue with a paper process for keeping of the roll this year as we are focusing our efforts on delivering an improved online system for PC renewals".

"At present, given the current infrastructure the SRA cannot be sufficiently confident that keeing the roll on line would not cause difficulties for those completing the process".

"Carrying out further work to make the system stable for keeping of the roll could detract from the significant progess we are making with out suppliers on enhancements for PC renewals and we are not prepared to take this risk".

There is no trace of an apology to the 35,000 non-practising solicitors who have been religiously trying to maintain their status on the roll for the past two years and to those many who will during this time have wasted their time, emails and telephone calls on tryng to find out what the position was. No trace either of any suggestion that the SRAmight be looking for new suppliers and seeking damages or, alternatively confessing to their own responsibilities for not permitting the suppliers to fulfill their task and7or not catching on a good deal earlier. No querying, moreover, as to the real sense of the exercise in the first place and, not surprisingly, even the remosest hint that the 'decision to continue with a paper process for keeping of the roll' might , in reality, not be the consequence of the illuminated inspiration of top management finally come to save the day and for which we should all be grateful and in awe of its sagacity.

A enquiry by the Law Society into the handling by the SRA of its delegated powers over these past few tears would I suspect prove to be a much more fruitfull ecercise and money well spent.

There is no chance whatsoever

There is no chance whatsoever of the supine Law Society and its overpaid officials doing anything as sensible as investigating the conduct of the SRA.

Townsend a man of many

Townsend a man of many "weaselly" words.

If there were ever to be a

If there were ever to be a "bonfire of Quango's" then surely
the SRA should be the Guy Fawkes, for their actions are
undermining the credibility of the Legal system and the Law
Society itself. Not only are they regarded as a bunch of scoundrels,
but as these posts suggest, incompetent scoundrels.

Words

Words are cheap from all the various commenters here. Who is writing to Townsend / law doc rep / press / their MP etcetc trying to get these t@ssers shut down?

Tomorrow morning I shall put

Tomorrow morning I shall put the request for information set out below in the post. My purpose is to set a process in motion whereby it becomes possible to establish with whom responsibilities lie for the sad outcome of this enduring and costly exercise so that appropriate steps may thereafter be taken. Perhaps other colleagues will join me in a concerted push to compel full disclosure of all the relevant facts, improving no doubt upon the content of my own request.

Information Officer
The Law Society
113 Chancery Lane
London WC2A 1PL

12 August 2012

Dear Sirs,

REQUEST FOR INFORMATION: ONLINE ROLL LIST PROJECT (“the project”)

Both under the Freedom of Information Act and as a Member of the Law Society, I would be
grateful to receive the following information:

(i) A copy of the initial contract, and any subsequent contract/s or amendments entered into for the commissioning of the project with the ‘suppliers’ that Mr. Townsend has referred to anonymously in his recent statement for the Gazette;

(ii) Copies of any correspondence from the Law Society/SRA to the ‘suppliers’ complaining about or querying delays and of any replies sent by the ‘suppliers’ to the Law Society/SRA in reply;

(iii) Copies of the report arguing for the original commissioning of the project and of the decision taken to tender for and/or to commission suppliers;

(iv) Copy of the resolution/decision to ditch the project and continue with a paper process, and

(v) information regarding the precise nature of the SRA’s current focus on delivering an improved online system for PC renewals (also referred to by Mr. Townsend), including any contractual undertakings with suppliers, budgeted costs, time frames, proposed outcomes, etc.

Yours faithfully

John Brebner (Malaga)
(brebnerjohn@yahoo.co.uk)

My request

I shall also be writing along the following lines:

"I am a non-practising solicitor and refer to the article which has appeared in the Gazette that, “The Solicitors Regulation Authority has abandoned its online system for maintaining a list of solicitors who want to stay on the roll, costing it hundreds of thousands of pounds in lost fees”.

The Solicitors Keeping of the Roll Regulations 2011 provide a very simple process which, under Regulation 6, requires the SRA once a year to ask every solicitor without a practising certificate whether the solicitor wishes his or her name to remain on the roll. A solicitor who wishes to remain on the roll then replies to that effect, completing any prescribed form, and pays a fee of £20.

I shall be grateful if you will let me know:
• Why it was thought desirable for this simple process to be complicated by requiring non-practising solicitors to register their details via the online MySRA process, rolled out last year for practising certificate renewals?
• Has that decision now been reversed permanently or simply postponed?
• What abortive costs have been incurred in the process?
• Is the Law society satisfied that the process envisaged does not go beyond the actual requirements of the Regulations?

I look forward to hearing from you".

Law Society acknowledgment

It may be of interest to note that I sent the above letter by post to the Law Society yesterday with a small amendment stating that I thought the request was of concern not just to myself but non-practising solicitors generally.

I have had a very speedy acknowledgment stating that they are treating it as an information request under the Law Society Freedom of Information Code of Practice ("the Code").

The letter goes on to state:

"The Solicitors Regulation Authority (‘SRA’) is a part of the Law Society but acts independently in carrying out its regulatory functions. The Law Society is not covered by the Freedom of Information Act (the FOIA) as it is not a designated authority, but has adopted its own voluntary Code of Practice which closely reflects the FOIA. The Code may be found at:

http://www.lawsociety.org.uk/documents/downloads/foicode.pdf"

It ends:

"Bob Stanley, Information Compliance Manager will aim to respond formally by 12 September 2012 which is 20 working days from the receipt of your request".

I wish you and Mr. Foster

I wish you and Mr. Foster well. However, I am far from optimistic. No doubt the information will not be released, and there will be some specious reason given.

Incidentally shouldn't this sort of thing be done by the reporters of the Gazette?

Keeping or should I say non-keeping of the Roll of Solicitors

I am a humble non-Practising Solicitor who for months now has used up his very valuable retirement time in logging on to MYSRA. All I wish is to remain on the Roll of Solicitors and I am quite prepared to pay my Annual Fee but I have never experienced such ineptitude. If I had failed to reply to a Client in days I would have been hauled up in front of the Powers that be. Please send me some Form which is easy to follow and my dreams will be answered.

Failure of on-line Roll of Solicitors

I would have thought that, surely, someone would have tested the on-line system before the deadline, just to see if it worked.

But maybe that would have been too logical.

Do I hear rumblings that the

Do I hear rumblings that the Law Society is actually
coming out of hibernation on this very serious matter.
Or am I in the same position as the SRA, in Slumberland.