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Second time around on reading this I think I get it, basically LSB says there is room for more para-legals, 21-year olds willing to work for £17,000 a year to process 'legal' documents etc in large open plan factories in Slough and Liverpool.
At the end of the day commoditisation seems inevitable, but service will be weak, the work product will be the bare minimum and so tick box that it is dangerous, and it will have nothing to do with 'the law', 'advice', or 'clients'.
I started off really embracing the whole commoditised thing, but now it's looking increasingly like a bad idea.