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This type of behaviour, whilst indefensible, seems to be becoming more and more common. It would be an idea if SRA started to ask why as well as prosecuting those responsible. May I tentatively suggest that the increasing costs of compliance, in particular PII premiums, in particular for small firms, in particular for SPs, combined with reducing abilities to charge a proper fee, might in part be responsible?

Something must be done! The reputation of the whole profession is tarnished by each case such as this.

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