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An average of £1800 per case equates to 9 hours of grade A fee earner.

In my experience the case handlers at the Ombudsman would struggle to make the grade for a good legal secretary.

In terms of performance

http://www.legalombudsman.org.uk/about-us/#our-performance

http://www.legalombudsman.org.uk/about-us/#reputation

The Ombdsman came to the decision that there were 987 cases where a remedy was required in the year june 2014 - 2015, this equates toa cost per case where a remedy is required as c. £10,000.

Is anyone else shocked by this

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