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David,

Did your staff also have to bring their own work in?

If so, exactly like a miner having to find the coal, dig it out, sell it, and give most of the profit to the mine owner. This has been a constant problem with the solicitors profession. Assistants, as with all employees, sell their skilled labour as lawyers first and foremost, not their marketing ability.
Great if they can get work in, but many who are good lawyers simply cannot, because often those skills are entirely contradictory.
Finders, minders, and grinders used to be the phrase, all were needed.

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