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Let's see what The Ombudsman Services Ltd is going to do to get the "balance" right in the eyes of these particular "consumers" (who fortunately represent a very small minority of all clients)...I dread to think, It is sad but it seems unrecognised (by the Ombudsman at least) fact of life that those who are happy with things rarely bother to report the fact whereas those who are always unhappy with absolutely everything always do and do so in as noisy a fashion as possible!

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