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Sadly I have to agree with all of the above comments My Mother passed on 7.1.16 and after being asked for all of the above mentioned items i.e. paperwork back to 2003 I am still waiting for the DWP I obtained all information they requested and sent it first class I have registered a formal complaint about the delay but just received a 2 page letter of nonsense covering their backs for the continued delay. Disgusting I cannot even begin to wonder how elderly deceased partners cope with such absolute nonsense. I think Terry Moore is a saint and his firm are lucky to have him.