Report comment

My wife who works in retail tells me that at say 10-15% of customers are aggressive, rude and objectionable. Indeed some of these customers abuse staff.

I mention the above just show that the client is sometimes rude without justification, and sometimes irrational, arising out of the trauma of the particular legal matter in hand.

It is against this background that our beloved regulators seek to antagonise solicitors once more, by rigging procedures to get the outcomes they desire- more costly complaints by aggressive clients who often won't accept the outcomes of their particular matters.

I for one am sick to death of this constant lawyer bashing!