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Anon 8.07. I agree that the legal world has been bashed far too much on various matters, but as most people on here are lawyers, or work for law firms, there is a sense of "please step into the real world". Consumers have the right to complain, and do you think lawyers are untouchable and all complaints are made up? There will be moaners in every walk of life, but if you read any marketeers views on this, they will say welcome feedback, welcome complaints, and listen to YOUR customers. Ignore at your peril - what are you scared of ? Consumers need a platform - just like how FOS works.You better get on board with it Sir.