Report comment

Please fill in the form to report an unsuitable comment. Please state which comment is of concern and why. It will be sent to our moderator for review.

Comment

I would imagine the true proportion of clients properly informed of complaints procedures is rather higher than these figures suggest. Perhaps the information gets somewhat lost and diluted among the multitude of other information we are obliged to give clients.

It is not so surprising that they don't remember a particular section of a 16 page terms of business document sent alongside a 3 page engagement letter and 2 page notice under the The Consumer Contracts (Information, Cancellation And
Additional Charges) Regulations 2013.

Your details

Cancel