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DC, you were taught a long time ago in a different age. What you were taught has no bearing on the article.

As for the report, absolutely the practice should be stamped on, and stamped on hard and with permanency. I suspect that it will provide an excuse for reputable firms to be pilloried and/or hung out to dry for no good reason.

As always I say ban cold calling/texting/emailing and any type of referral from one business entity to another. And stamp on BTE suppliers who restrict freedom of choice.