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The system is not fit for purpose. There should be no question of the system becoming compulsory until it has performed without 'glitches' for at least 3 months. I doubt very much that it is only 'some users' that have been unable to access the system, or that have spent hours just trying to submit a Legal Aid application. Furthermore, the right to submit paper/email applications should be retained for any instances of the system being down, or for that matter individual firms having problems with their own internet. Or are we supposed to tell our clients with very urgent problems to come back tomorrow to check if we might have any better luck getting through the portal?