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isnt this an indictment on the Govt/LeO because the office of LeO is deliberately staffed with non-lawyers who, lo and behold, act on behalf of and THINK LIKE the "consumer" complainant therefore they start from the position that all lawyers are overpaid sharks and work from there. full of righteous indignation "how dare that solicitor charge this much or act like that". having said that this Counsel (who I did instruct once, many years ago and whose fee was several times that of counsel in a chambers) appears to have dug his own grave by writing a letter of response in the same vein as the consumer complainant. not being able to step away from agressive and abusive language to write a rational and reasoned response is a severe professional failing it seems to me but not one which is ever stamped on as oodles of correspondence on my dispute resolution files will show.