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Regrettably, whichever process is applied, litigation or mediation, the crucial element is "the man in the middle". If I had wanted someone with little or no experience in the art of reaching judicial decisions as well as having only a passing understanding of the law, I would have stopped a person in the street.
It is all well and good the Judiciary refusing litigants access to the judiciary under the myth of "proportionality". - a properly prepared case isn't cheaper the less competent the Tribunal - but it diminishes the access to Justice in a form acceptable to both litigants.