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1 The use of paralegals, automated systems and case management systems was heralded as the new dawn of funky legal services. Appraently this was what the modern public wanted!
2 Recent case shows that such a model is high risk as not talking directly to a client can lead to negligence.
3 SRA introduced Outcome Focussed Regulation which many saw as a bad thing as prescriptive rules maintained standrads andOFR did not achieve that.
4 The SRA needs to get out and about and audit the files of the claims farmers and bulk claim industry (the current Right to Buy Litigation is a fine example of claims farming and litigating at a distance at its worst) to ensure that they are working in accordance with the rules and with the ethics of the profession.
5 I expect insurers will raise insurance premiums for ABSs and large scale "sausage factories" making the local solicitor once again the choice of quality focussed clients.