Report comment

Moving from the hourly rate is key to that last point on building trust. I recall seeing Craig speak at a conference earlier in the year where he analogised between a taxi meter and legal services. The suspicious passenger is sat in the back, helplessly watching the meter tick-up and becomes pre-occupied with it. Agree a fee and the relationship is on a much better footing right from the outset. I have no doubt QS will win a lot of work if they market this development effectively and, for once, they deserve some credit for being a bit pioneering, rather than the sniping they usually seem to attract.