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I read an article in Litigation magazine in the 1980's by an ex-claims management employee who had resigned in disgust. He listed some of the tricks he was instructed to employ to try to delay, or defeat a claim. The writing of standard letters:

"We thank you for your client's letter of claim and are investigating the incident. We hope to be able to reply to you in full in 14 days".

The matter is then diarised forward by 14 days, but little else happens. Next is the following:

"We regret that our enquiries are incomplete, but hope to be able to reply in full within the next 14 days".

This time someone is instructed to investigate.

The whole aim is to push the matter so far back as eventually to breach the three or six year limitation period. One such time
barred claim pays for the costs of nine others trying!

Mind you not each and every single claimant is an angel telling the truth, the whole truth and nothing but the truth, as some of the posts here might be taken to imply.