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If he forms an ABS he wouldn't be hounded in this way.

I've just reviewed a colleagues PI file. 4 months of work yet client has not returned his CFA, signed rule 15 letter, Terms and Conditions and Insurance Questionnaire.

It seems they have 'changed their minds'.

This happens all the time.

Should we charge them for the wasted time?

Heaven forbid !!!

We ned to protect the consumer, even if that means we have to close down.

There needs to be a balance.

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