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Dear Mr Coyne,

I am instructed to reply to you on behalf of the Chair (please note PC use of furnitureism) to say that he is out of the office today as the guest of Co-op Legal Services attending the race meeting at Warwick.

Between you and me, but please keep this to yourself for the moment, I suspect that the only insurer to be approved by LS for PII cover next year will be Co-op Insurance Company limited,.

And as for professionalism, that is so last century. New Labour turned the law into a service industry with service providers and service users with its Legal Services Act 2007 and ABSs.

My advice to you is just obey the rules and you will be all right, whatever the outcome for your SUs. All they buy now is a potential insurance claim if anything goes wrong.

Which brings me nicely back to the Co-op Insurance Company.

Yours faithfully,

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