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You might think that the fact a firm can charge the client a percentage of what they can get would lead the firm to act to maximise the claim -especially in these days of £500 fixed fees where there can be little profitability in early or potential under-settlement
But that takes proper training and investment in the staff, rather than employing button-pressing minions and subjecting them to ever increasing demands
There have always been shoddy practices and shoddy firms, even pre-Jackson- now however, there is more incentive for people to look into such practices-there's gold in them thar hills.....