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In response to 10.21. There are many other area of law, especially criminal who felt the disaster of LASPO and fixed costs are sufficient especially with other ancillary incomes you receive in relation to these claims. You do not have my sympathy and if service was there your customers would not talk to insurers. you have to remember we are legal representatives and not owners of the claim. Second read of judgment tells me that the law is simply upholding the principle that the claimant still has control of their claim and for whatever reason has decided to ditch their law firm. This is the travesty !