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A company the size of capita ought to be liable for such failings.

It is not good enough to hire the exact number of translators for the exact number of jobs. Common sense dictates that at any one point in time, one will be ill, another delayed etc.

It seems apparent that more planning has gone into how I'm about to eat this cream egg than to the ongoing performance of this shambolic contract. I even have a spare cream egg in case this one cream egg isn't enough for me. It's like having bank staff of cream eggs. Capita take note.