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What a relief to read Anonymous** 24 March 08:00. i was beginning to fear all lawyers hated their clients - as well as LeO. S/he's right, of course: nothing more likely to turn your customer against you than billing him 10% of your hourly rate + 20% VAT for an answer phone message saying you'll call again. I know, I was such a client.
** Wish contributors would avoid the name Anonymous. You can always use a pseudonym. I suspect some do.

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