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I have encountered all the problems referred to by others and mores! Ever since starting to use CCMS i have been emailing my "franchise manager" (or whatever they are called these days, every time I have had a problem i.e. several times a week.) I am also now making complaints on a regular basis through the system itself, which leave no doubt that it is not "fit for purpose". If others are not doing this, I would urge that all users do so. I can only hope the message will get through as the thought of it's use being mandated is frightening!