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An articleon the futuer of professional services in yesterday's Sunday Times stated

"each year in the legal world almost 40 times as many disagreements among eBay traders (60m in total) are resolved without lawyers — using “online dispute resolution” — as civil claims are lodged in the courts of England and Wales".

Could not Ebay offer this service to all with an amendment to the Consumer Protection Act 2015 making its exclusion an unfair contract term?

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