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If I may, all CMC need to be authorised by the MoJ, so there is no such thing as an unlicensed CMC, Compensation Act 2006. CMC are accountable under the LSA 2007, just a solicitors and other authorised persons are, which was rather the point of referrals to the Legal Ombuds in the first place. It would be interesting to see the ratio of complaints against solicitors that are upheld to those of CMC's. We all hate those annoying cold calls, but I would like to see the results of say solicitor firms complaints made against those upheld, and the same for ABS and CMC, might make an interesting read. we could even include Counsel figures as well.

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