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I am in in house coster with a small midlands firm. I used to love my job, until this woeful excuse of a computer system was introduced!

I now spend most of my day waiting for the egg timer to allow me to continue to the next page of the bill. That is if it doesn't think I've pressed the back/forward button!

Even without the performance issues the system is slow, cumbersome and time consuming. Whoever designed the billing section, had obviously never costed a family file!

God help us all in February, as half the firms I speak to are still not using it!