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Let us hope that the Competition and Markets Authority give solicitors an adequate opportunity to participate in discussions relating to perceived levels of client service.

The CMA's survey found that "..one in 10 users of legal services in England and Wales reported that the overall service and advice provided was poor value for money." Presumably if 'one in ten' expressed dissatisfaction, 90% were either reasonably or very pleased with the service received? It would be useful to know the proportion of complaints that related to both regulated and non-regulated services.

It was reported last week that the Legal Ombudsman service was cutting its budget because the level of complaints being made about solicitors' services is reducing.

The CMA must ensure that its approach to the issues raised is an objective one for any conclusions it arrives at to be meaningful.

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