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Firstly, I wouldn't accuse Anonymous 07.32pm or anyone else for being a Luddite; or anything else. However, if I have missed the point, may I suggest that you have too?

The principal purpose of case management systems is not to be able to put inexperienced staff in front of them in order to guide them through a transaction or tell experienced lawyers what to do.

The main reasons for using case management systems is to provide consistency of approach; flexibility in collaborative and/or homeworking; seamless integration of database information into document production; accuracy and reduced secretarial support.

Support systems do just that - 'support' - they don't take over; they don't get in the way of efficient client service - they augment it. They also facilitate paperless or 'paper light' working - but that is a subject that has also generated vitriol on this site.

If Anonymous 07.32pm works on relatively few files and on his/her own, then I can see that case management wouldn't necessarily be attractive, but dismissing practices who have embraced it as bucket shops is very short-sighted.