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Couldn't agree more. I work in-house for a national company. We changed our Ombudsman because the existing one was totally unfit for purpose. We now use one that charges the polluter £100.00 before they will investigate. That doesn't dissuade those with a genuine grievance but it certainly deters the chancers, of which there are many.

I also worked in private practice and witnessed first hand the way in which the LeO would make ridiculous decisions, punishing an already struggling practice in the face of legal aid cuts, with £400 penalties left right and centre when there was little if any fault on the part of the firm.

The LeO are frankly a disgrace and a further example of consumer "political correctness" gone mad.