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Anon @ 9.12 yes, we should definitely pay these companies who for all we know are less able, have even less qualified and able staff to mediate when we can errr have the LeO kick them out for free.

The scheme rules provide that if you have properly responded to the claim and (if any remedy is awarded by the Ombudsman) offered at least that remedy in your final response, then the case fee will be waived.

Have you got an interest to declare per chance?