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The Slater & Gordon results announcement states, inter alia, that one reason for the poor performance of the UK division included "the deployment of a new practice and case management system which caused a loss of productivity in the first half.

A quick search on Google showed that in April 2014 "Aderant, the world’s largest independent legal software company, announced today that the global firm Slater & Gordon will deploy the Aderant Expert practice and financial management system across all offices worldwide." The press release went on to comment that "Unifying the firm on Aderant Expert will ... lead to higher productivity and efficiency, greater business insights, and reduced risk."

So yet again we have an IT company over promising yet under delivering in practice. I have come across many firms that have introduced new software that was supposed to improve matters but fails to do so. Maybe this is a wake up call to the IT industry to improve its performance.