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It all reminds me of the story I was told a while ago by a partner in a firm who had an inspection by a certain body. They were asked to produce their complaints file, which they duly did.
It was empty.
"Where are the complaints?" the inspector asked.
"We have not had any" the partner replied.
"That's not good enough" retorted the inspector. "When I come back I want to see some".

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