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The CCMS (Upgraded) version of CCMS was undoubtedly much improved from the old version. Since the planned system maintenance of 5 & 6 March 2016, it has all gone wrong. Again, just like before.

Our staff are either not being able to log in or facing log in times of up to 20 minutes, and after getting in, being kicked out. We have also noted that accessing the log in page from the LAA portal and then logging in is much quicker before 9am. After that time, it slows down considerably or generates a “No Response from Application Web Server” error message so I also wonder if it is also a server capacity issue? I too am in favour of a modern system, but we are just 18 days away from mandatory applications via the LAA portal which hasn’t worked properly or at all for the last 7 days.

What matters is that we are able to properly serve our clients and the big question of course is whether "under investigation as a high priority" will actually result in it working properly by 1 April? With a sense of futility, I have absolute confidence that it won’t be working properly by then, but I also do not expect the LAA to delay the date any further. Better to deliver an expensive government IT project even if it is malfunctioning.

C’mon LAA. Get your act together. Quickly.

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