Report comment

Please show us the evidence. I am sure that there are some examples of firms behaving like this but in my experience of PI work it is few and far between and the perpetrators are not always who you would expect and are often the larger firms. If you read the SRA statement it seems to be directed at firms who work with contact centres . However, I frequently submit claims on behalf of clients only to find out that a CNF has been submitted on their behalf by another firm. This is usually via a firm closely linked to an underwriter or BTE insurer. The client's I deal with frequently haven't a clue why they have done this on their behalf and I am afraid to say that one particular firm based in the North West seem to do this a lot. Similarly I have recently had to formally complain about a national insurance practice who have taken to swearing statements of truth on behalf of policyholders having not even spoken with them to establish if the facts stated are true. This looks like expediency on the part of the SRA to be seen to be doing something following the publication of the Insurance Fraud taskforce report.