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Re anonymous posting at 1.33pm 23rd March: ‘It would be interesting to know if QS firms do have a much lumpier revenue stream that others’. Not sure why a QS firm would have ‘lumpy revenue’. Our experience over the last 4 years — as QS Talbots - is 15% average growth every year, and targeting £10m in 2016. The secret to our success? As a firm, we bought into QS’ ethos of ‘sales’ and ‘products’. Let me share one example: First Contact Teams. Do you have one or do you ask Lawyers (or their assistants) to deal with new enquiries? Our ‘sales’ team deal with all new enquiries at a conversion rate of 74.5%. Or put another way, that equates to £288k of new business in February alone. QS has been a great journey for us, we’ve learned a great deal and I wonder how many non-QS firms think (or act) as commercially? We’ve a lot to thank them for.

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