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If I had been her supervisor at DLA and knew of the complaint from the client I would have been looking at the matter file like a shot to see what had gone on.

Seems very odd that she was left to go and retrieve some copy documents - didn't they have the file with them (hard copy or on screen) at the start of the meeting?

Like with Politicians, it's always the cover-up that does for you, rather than the original mistake...

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