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‘Currently, while there may be people willing to volunteer their time to assist in delivering advice services in the borough, their ability to contribute their time is limited by a mismatch between the times they are available and the times that advice services providers are available to enable them.’

Or, put another way, potential free advice volunteers have day jobs which pay the mortgage, but 'advice service providers' needing the volunteers are only open during office hours. Not sure how an app gets round that one.