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Anonymous23 June 2016 05:22 pm . My favourite defendant tactic is the filing of holding defences. This causes claims to needlessly progress through the fixed costs matrix . Even though the insurer does not have a leg to stand on , their panel solicitors press F7 and print off the same sorry piece of c""ap , which racks up the costs to the policyholder ..... And they say whiplash is a racket !

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