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Mr Anonymous.....
( Oooer! how I do love it when people who express a strength of conviction choose to hide behind a veil of secrecy)

Mr Anonymous,
Further to your reply relating to 'cocking things up' and who is responsible, your comments are really quite trite and naïve. Lay people are normally the first to experience bad lawyer practice and generally the reason why they see solicitors in the first place is because they are already concerned with other. likely to be more pressing and urgent, matters. Often the damage done is not apparent until after proceedings are complete. I do not need to refer to the reports in this periodical about malpractice and criminal activities uncovered in the legal profession. I Therefore I hope I need not emphasise the point these 'professionals' will do everything to obfuscate and misdirect any one who wishes to complain, and for the lay person , who may be ignorant of the activity in the very first instance, to put their trust in a profession which has seriously let them down in the first place! They would need to muster serious and deep reserves of strength to challenge persons who have been 'trained in the law'.
That aside, you ask 'who pays if I cock it up?'. Let me assure you no solicitor or practising lawyer pays for their cock ups - its either the client or the taxpayer ! Ultimately a law practice must run on a business model. Therefore the cost of all insurances, and, any cost of the business, is from the revenue paid by clients who seek the service of that law practice. Bills which I have seen and have been presented to clients have detailed things such as letters sent /received with postage. All legitimate billing costs you would not doubt cry but how many seek to claim these costs from the tax man when presenting their end of year profit and loss accounts?
Please understand me I do not deny the strong benefit of being able to engage a good law practice. It is sometimes enough to send correspondence from a registered and well recognised practice to put off or discourage things which are not in their clients interest. However I simply maintain a McKensies' Friend /Witness has a place within a system where legal advice is expensive and court procedures is delayed because litigant's in person do not know how to proceed.