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Having downloaded a copy of the Lexis Nexis report 'Amplifying the voice of the client in law firms' before commenting on it, I would say that David Moore is 'shooting the messenger' in criticising John Hyde's article on the report; . he is merely reporting its findings. The premise of the report is addressing the 'disconnect' between large law firms and their clients.

Interesting statistics -

None of the law firms interviewed had made 'significant progress' in incorporating risk management procedures in relation to their client portfolio. Only 20% of interviewees saw a need to do so.

40% of clients felt that senior partners in firms only had a basic knowledge of their businesses. Some felt that communicating details across a firm would be 'expensive and time-consuming.'

25% of clients mentioned moving business 'in house'.

The report is constructive in that it addresses how identify the business processes that require revision in order to repair the client/law firm 'disconnect' for the largest firms working in the supposedly 'godforsaken' legal profession.

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