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This is total spin.

The Ombudsman has come out this morning saying that dissatisfied clients fail to complain about lawyers.

“It is disappointing to see that people seem to have more confidence in complaining about poor service in supermarkets, banks and mobile phone companies than legal services,” said Kathryn Stone, the chief legal ombudsman. “Our new strategy has a focus on informing consumers as we want to increase the public’s understanding of how they can exercise their legal rights.”