Report comment

"people using legal services rely ‘too heavily’ on reputation to decide their provider and just 27% shop around"

How timely this advice! Last year I had some tree work carried out by tree surgeons recommended to me by my neighbours. They were not the cheapest (the tree surgeons) but they did the job carefully and conscientiously, they cleared up after themselves and the trees look superb.

Work now needs doing on some other trees but fortunately I have this morning had a knock on the door from some travellers who "just happen to be in the area" doing someone else's trees "just down the road" (sound familiar?). They're much cheaper. What could possibly go wrong?