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Interesting. " The panel says people using legal services rely ‘too heavily’ on reputation to decide their provider and just 27% shop around." And "The good news is that levels of satisfaction are high for many elements of service delivery."

So ... the majority of clients are happy with their
solicitor/legal provider. And this is billed as unhappiness: "Public satisfied with lawyers - but consumer panel still not happy"?
Do I detect gratuitous lawyer bashing?

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