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Oh I know what an investigation is from the view of a complaining client.
The SRA are in two worlds, that of the investigate, ridicule and severely punish the independent practice for non-compliance of the wonderful rule book.

Then the other world, if the firm is a multi-national ABS for example. The attitude becomes to the firm did you breach a great many serious rules? Yes! OK then quickly fix it and we'll brush off the annoying client for you. Don't get caught again!

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