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A nonsense. Fine if you are reported, however who is going to define a "complaint" will it show a complete history or just what the client complained about, e.g he/she did not respond to an email within 5 minutes!

I assume that there will be a register of satisfied clients also.

At the end of the day if we do not provide a good service (aka goodwill) we all fail. I cannot see how yet another level of bureaucracy is going to help the consumer or indeed us.

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